
One of the issues I deal with on at least a weekly basis is banking. It seems like a simple thing but being paid partially in US dollars and partially in Euro is a bit tricky. It is a long story (one which I can't really tell because I still don't understand it entirely) why I have compensation in two different currencies, but it is generally a good thing. For example, I have to pay my Chicago condo mortgage in dollars as well as certain insurance and investment payments. But obviously I need Euro to pay for rent, a certain A5, food, etc. over here. The tricky part is that I can't specify the precise split and I usually am in the position that I have Euro but need dollars.
I have several bank accounts in the US (rest assured, it is not because I am concerned about exceeding the FDIC insured amounts!), but I decided a few years ago to open a Citibank account as my primary account because it had ATMs in practically every country I visited, meaning fewer ATM fees and ready access to cash. It also had a reasonably good online bill payment system (though not as good as Wells Fargo), which is also important when you are never home and are averse to using checks and to having to pay postage to mail those checks.
So, I figured that since Citibank is over here, surely I could open a Euro-denominated bank account with Citibank Germany (realizing it is a different legal and operating entity than the US bank) and link that to my US account for seamless transfer of funds. (HSBC, for example, has such a system, though HSBC isn't a player here in Germany.) Um, not so much. When I approached the Citibank branch in Chicago about this, they looked at me like I was high on crack. I submitted a question online and received a standard response about making wire transfers. I figured, though, that while the Americans might be clueless, that Citibank Germany would be able to provide better guidance.
There was a Citibank ATM within location of the Livin' and it was one of my first stops upon arrival here way back in January. I withdrew some Euro with no apparent issues. Great, right? Well, then I was looking at my Citibank account activity online and noticed that I had been assessed two fees for the withdrawal. The first was for withdrawing from a non-Citibank ATM. The second was an international currency fee (in addition to the one that is built into the withdrawal itself). Hmmm.... So I sent a message to them online asking whether, since the withdrawal most certainly had been made at a Citibank ATM, the fees would be reversed before the statement issued. Nope. They said that there had been some fine print document distributed a few months earlier saying they would assess the currency exchange fee. I responded that I had not been aware of that change and noted that I had moved to Germany and wanted to continue my banking relationship with Citibank so surely they could waive the fee this time. And what about the non-citibank ATM fee, which was still clearly erroneous? No deal. They would not reverse any of the fees. I resisted the urge to respond that it was no wonder Citibank was going down in flames. But what amazes me is that they would be willing to give up my business for $9.24. I am currently in the process of changing my banking to Wells Fargo and a scrappy little credit union of which I have been a member since I was a kid.
(I am not entirely disloyal to banking institutions. I would have stayed with the First National Bank of Geneva, had their service not so rapidly deteriorated after they were acquired by Firstar, which was then acquired sometime down the road by US Bank. I was also relatively pleased with the service of the First National Bank of Chicago (despite a significant lapse in controls over ATM password resets I noted to them based on their willingness to change my PIN at their St. Charles branch without requesting any form of identification, photo or otherwise -- funny), but I was not a fan at all of Bank One, which acquired them before itself being acquired by Chase. And while the institutions indicated above may suggest I have a strong preference for First National banks, I am not discriminatory -- I am a big, big fan of a certain Old Second National Bank. But naming a bank Fifth Third Bank? That just sounds like a loser.)
Meanwhile, I still needed a bank, so the woman who was assisting me with a lot of relocation issues assisted me in opening an account at Commerzbank, which I believe is the second largest German bank following its acquisition of Dresdner Bank. Unlike Deutsche Bank, they have fee-free accounts and also have an arrangement with Deutsche Bank and Deutsche Postbank that allows me fee-free withdrawals from their ATMs. This becomes more relevant later on, because Deutsche Bank, in turn, offers fee-free withdrawal from Bank of America ATMS in the US.
I opened up a "current account" and something that I believe is a money market account. Checks are not used here. I found it unusual that they allowed me to open both accounts without funding either one. Transactions are accomplished either through cash (unlike the limits on my US accounts, I can withdraw €1,000 per day), use of the ATM/debit/EC card, or a direct bank transfer. Bank accounts here are not secret, which I find kinda crazy. In fact, my my ATM card lists on its face my full name, the bank branch number, and my bank account number. Uhhh.... Did you want my social security and mother's maiden name, too, to make it totally easy for someone to steal my identify? The apparent control on this is that you are required to go to a banking terminal (kind of like an ATM, but different) each month to print out your bank statement. If you don't print out the statement within a certain period of time (2-3 months, I think), it is printed out and mailed to you and you are charged for this service. I assume that this shows that you have notice of all charges posted to your account and have the opportunity to challenge any unknown postings, though I have not had the need to do so at this point in time. When you open an account, you are even given a folder in which you can file those statements.
Commerzbank also has free online banking and they even offer an English interface. Sweet. But online banking here is a bit different. First, while I can see account activity for all accounts, I am unable to transfer funds from my current account to the money market account online. Instead, I have to apparently phone my personal banker or go to the branch -- and not just any branch, but my branch, I believe. Uh, seriously? So I have yet to fund the money market account because I am uncomfortable having a transfer made via oral instruction (how would she know it's me?) and I am never at home when my branch is open.
The other thing about online banking I find unusual is that it is not paperless. After you set up online banking, the bank sends you a list of about 100 numbered TAN codes and corresponding BEN numbers (I suspect TAN means Transaction Authorization Number, but am not sure -- no clue what BEN means). Then, when I set up an order for a bank transfer to another party (the equivalent of online bill payment), I enter all the information and it asks for me to enter a particular TAN number (for example, enter the 6-digit TAN number corresponding to a particular number on the paper sheet). It then returns the three-letter BEN code and authorizes the transaction. So if you want to be able to bank from wherever you are in the world, you have to carry this paper listing with you. Ridiculous. Isn't it enough that I authenticated through my user name and password when I logged in? Apparently not.
I feel compelled to note that credit cards here also operate quite a bit differently than in the US. First of all, the credit bureaus we know and love (or hate) in the US don't operate over here, at least not with the same data. So I basically have no credit here. Interesting.... Commerzbank was willing to give me a credit card based on my payroll stubs. Well, if you know how twisted and uneven the monthly cashflow is for a young partner at our firm and then try showing that suddenly beginning in January I make some money in USD and some in Euro with a whole bunch of deductions going each way and a whole lot of withholdings for tax, this gets a bit complicated as well. Somehow, though, they figured out that I am not a total deadbeat and issued me a credit card. Except it's not really a credit card. It's more like a charge card. At the end of every month they post my statement online and I have a couple days before the bank scoops the ENTIRE amount out of my current account. This is also how my Corporate AMEX card works here. I pay off my cards every month anyway, but this still caught me by surprise.
So back to the original issue of funding accounts and moving funds between Citibank and Commerzbank. The easiest way to transfer money is through a wire transfer. Easy, yes. Cheap? No. You get smacked with fees on both sides of the transactions, particularly by my friends at Citibank, which charges $30 to make a transfer online or $40 if you do it via phone or in person, plus you're still assessed whatever conversion rate they think is appropriate. So this really only makes sense if I was going to transfer larger sums, rather than simple rebalancing among accounts.
The solution finally hit me my first trip home in April. Unlike my US bank accounts that limited my daily ATM withdrawal to something like $500 (which, admittedly, was plenty), my Commerzbank account allows for withdrawals of up to €1,000 per day. Yes, Euro, so figure somewhere between $1,200-$1,300. This limitation also applies when you are out of the country, though of course a modest conversion fee is applied. So the plan was simple -- withdraw $1,200 from Bank of America ATMs (to avoid any ATM usage fee from either that machine or my bank) each day I am in the U.S., and then deposit the cash into my Citibank account. Simple plan, though not entirely without complications.
First, most Bank of America ATMs limit the per-transaction withdrawal to somewhere below $900 ($850 works, if I recall correctly). So would that then require me to find another Bank of America ATM to hit? Nope. To get around this limitation, you withdraw your first say, $600 of the day. Then you insert your card and withdraw another $600 in a different transaction at the same ATM. (Frankly, BofA, I expected more robust controls, but this works well for me.)
Second, there is the issue of the types of bills dispensed. I am frequently annoyed when a German ATM spits out everything but the first €50 in €50 bills. So if you withdraw €200, you get three €50 bills and maybe two €20s and a €10. Not surprisingly, a lot of small businesses (think street meat kiosk) aren't wild about breaking a €50 bill for you, so I find this inconvenient. The US, of course, is all about convenience. So they dispense everything except, say, the last $20 in $20 bills. You can do the math on how that works out for $1,200 multiplied by the number of days I am in the U.S. (Does this bulge make my purse look fat?) It pretty much makes me feel like I am a drug dealer in need of some serious money laundering.
And, finally, there is the matter of actually depositing this wad o' cash. It's a little too thick to just casually feed into the Citibank ATM and hope that it all gets through, doesn't clog the machine, or isn't siphoned off by whoever is handling deposits at the ATM despite the controls. So it requires presenting myself at the Citibank branch. Where I get some odd looks from the teller as I dig into my purse and dig out fists of cash and say, "I think there should about about $3,500 there....." (Anxious look from one teller to the other, since the other one has nothing to do since it's not like people have money to deposit these days. A look that says, "She doesn't look like a drug dealer....") I will have to be cautious in case I am ever over in the U.S. for a while so that I don't withdraw and deposit enough to actually trigger a Suspicious Activity Report at some bank!
(While a rather unattractive photo of me, the photo at the top includes a fan of some of the currency from the last trip to the U.S. I didn't have time to scatter it around on the floor and roll around in it. ;-) Since I return to Germany on a Sunday that trip, Citibank wasn't open so my brother was kind enough to deposit for me since I left on a Sunday. And so begin the Preuscher Drug Syndicate Suspicions....)