There is underground parking in my building so Hudson has a place to call his own. This parking garage is connected to the underground parking for the Rewe supermarket that is adjacent to my building. So, to get to my parking space, I must first use a plastic security card to raise the arm of the gate to the Rewe parking lot. (This lot is also accessible for the general public, of course, so drivers can take a paper ticket from the machine and then pay at a pay station machine before leaving. There is no live attendant.) I then drive down into the garage, hang a right, and have to use a separate garage door opener for a metal gate that rolls up to allow access to the parking beneath my building. The reverse process is followed to leave the building.
Yesterday, I was attempting to leave the main/Rewe parking garage on my way to work. I put the card on the reader and it returned a message of something "falsche" which clearly suggested there was an authentication issue of some sort. Hmmm. Tried it again. Same result. Again? No change. Hmmmm.... Not so good. There was a button with a phone icon printed on it that was part of the machine. Pushed it. No response. Hmmm...
Now, before you tell me to do the obvious (run up and get a paper ticket from the incoming gate, pay, and use that to exit), allow me to remind you that I am an auditor by training. So I had long ago tested that process to see if there was a sort of control. There is, not the least of which is that you have to have the weight or mass of a vehicle in order to trigger the ability to get a paper ticket. I may be overweight, but I'm not quite car weight yet...
There appeared to be another communication option in the form of a button/call box of some sort underneath a Notruf sign that was not at all accessible from the lane. So I backed the car up so others could get out and walked up to the call box, pressed the button and waited. As I waited, it occurred to me that I had no idea how to explain this in German, which language would most certainly be necessary for such an exchange. Uh oh.... About this time, a voice started talking to me from the box. Following is my recollection of the conversation that followed.
SIP: Hallo.... Ich bin in der Tiefgarage von Rewe. Meine Tiefgaragekarte fur Bruchstrasse 18 ist kaput. [My attempt to say that I was the underground parking at the Rewe and that my parking card for Bruchstrasse 18 was broken.]
Operator: La la la la problem la la la.....?
SIP: Um, ja, die Tiefgaragemaschine sagt etwas "falsche." [The machine is saying something about false.]
Operator: La la la la la la ihren Kartenummer?
SIP: Meine Kartenummer is null, vier, sieben. [My card number is 047]
Operator: La la la la komme la la la.
SIP: Wie bitte? [Huh?]
[No answer]
Hmmmm..... I hoped that the reference to komme meant that he was coming to meet me. But I wasn't at all sure. Now, since I was still underground, I had only one bar on my BlackBerry that kept fading out, so a call to my assistant was not possible. I sent her an email confessing that I was trapped in my own parking garage and, um, yeah, if the dude didn't come, I might need her to call someone to help me get out. Went back to my car parked oddly in the garage, crossing my fingers that I would soon be released.
Well, sure enough, about 5 minutes later a guy showed up. I drove back up to the gate. He asked when the last time was that I had used the car. I paused and then said, "Last night." At which point he started speaking English. Doh! Apparently, the gate had been up the night before and I must have not waited for my card to clear, so the system had no record that I had arrived and, as a result, would not allow me to exit. A good control, if you think about it, otherwise, I could let a bunch of people in to park. I still felt like an idiot. But an idiot who almost spoke enough German to get herself out of her own parking garage. It's these little things....
Yesterday, I was attempting to leave the main/Rewe parking garage on my way to work. I put the card on the reader and it returned a message of something "falsche" which clearly suggested there was an authentication issue of some sort. Hmmm. Tried it again. Same result. Again? No change. Hmmmm.... Not so good. There was a button with a phone icon printed on it that was part of the machine. Pushed it. No response. Hmmm...
Now, before you tell me to do the obvious (run up and get a paper ticket from the incoming gate, pay, and use that to exit), allow me to remind you that I am an auditor by training. So I had long ago tested that process to see if there was a sort of control. There is, not the least of which is that you have to have the weight or mass of a vehicle in order to trigger the ability to get a paper ticket. I may be overweight, but I'm not quite car weight yet...
There appeared to be another communication option in the form of a button/call box of some sort underneath a Notruf sign that was not at all accessible from the lane. So I backed the car up so others could get out and walked up to the call box, pressed the button and waited. As I waited, it occurred to me that I had no idea how to explain this in German, which language would most certainly be necessary for such an exchange. Uh oh.... About this time, a voice started talking to me from the box. Following is my recollection of the conversation that followed.
SIP: Hallo.... Ich bin in der Tiefgarage von Rewe. Meine Tiefgaragekarte fur Bruchstrasse 18 ist kaput. [My attempt to say that I was the underground parking at the Rewe and that my parking card for Bruchstrasse 18 was broken.]
Operator: La la la la problem la la la.....?
SIP: Um, ja, die Tiefgaragemaschine sagt etwas "falsche." [The machine is saying something about false.]
Operator: La la la la la la ihren Kartenummer?
SIP: Meine Kartenummer is null, vier, sieben. [My card number is 047]
Operator: La la la la komme la la la.
SIP: Wie bitte? [Huh?]
[No answer]
Hmmmm..... I hoped that the reference to komme meant that he was coming to meet me. But I wasn't at all sure. Now, since I was still underground, I had only one bar on my BlackBerry that kept fading out, so a call to my assistant was not possible. I sent her an email confessing that I was trapped in my own parking garage and, um, yeah, if the dude didn't come, I might need her to call someone to help me get out. Went back to my car parked oddly in the garage, crossing my fingers that I would soon be released.
Well, sure enough, about 5 minutes later a guy showed up. I drove back up to the gate. He asked when the last time was that I had used the car. I paused and then said, "Last night." At which point he started speaking English. Doh! Apparently, the gate had been up the night before and I must have not waited for my card to clear, so the system had no record that I had arrived and, as a result, would not allow me to exit. A good control, if you think about it, otherwise, I could let a bunch of people in to park. I still felt like an idiot. But an idiot who almost spoke enough German to get herself out of her own parking garage. It's these little things....
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